FAQ

  1. General questions

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is confirmed we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Can I change my order?

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the helpdesk 03350626359.

 

Where do you deliver?

We currently ship all over Pakistan. Middle East, USA based orders are accepted after confirmation of delivery possibility.

For shipping outside of these countries, please reach out to our support through our helpdesk.

 

How long does it take to ship my order?

Once you've placed your order, it usually takes 5-7 to process it for delivery.

 

  1. Payment

What payment methods do you accept?

You can purchase on our website using a debit or credit card.

We additionally offer Cash on delivery.

You can chose these payment methods at checkout.

 

  1. 3. Returns

Do you accept returns?

Yes, please refer to our Return Policy

Or else to ask for a return, please contact our support using our helpdesk.

 

Can I exchange an item?

 

We do accept exchanges of non-customized items and they follow the same conditions as returns

 

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Returns from outside of the Pakistan are jointly charged with the buyer.

Feel free to contact our support agents through our helpdesk for more details.

 

How long does it take to process a return?

Returns are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

 

Shopping

What Shipping Methods Are Available?
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How do I place an Order?
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Payment

What Payment Methods Are Accepted?
Nullam sed neque luctus, maximus diam sed, facilisis orci. Nunc ultricies neque a aliquam sollicitudin. Vivamus sit amet finibus sapien. Duis est dui, sodales nec pretium a, interdum in lacus. Sed et est vel velit vestibulum tincidunt non a felis. Phasellus convallis, diam eu facilisis tincidunt
Do You Ship Internationally?
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What Payment Methods Are Accepted?
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Returns

Is Buying On-Line Safe?
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Do I have to pay anything to return my items?
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How do I return an item?
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Shipping

How many day take for shipping?
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